BOOKING & CANCELLATION POLICY

At Mac + Lulu, we value your time and ours. To ensure a smooth experience for all clients and to maintain the highest level of service, we kindly ask that you respect our booking and cancellation policy outlined below.

1. BOOKINGS

All appointments must be booked in advance via our online booking system, phone, or in-salon.

To secure your appointment, we may require:
• A valid phone number and contact details
• A deposit for selected services

By booking with Mac + Lulu, you agree to the terms outlined in this policy.

2. DEPOSITS

For selected services, especially colour and longer appointments, a deposit may be required to confirm your booking.

• Deposits are non-refundable
• Deposits can be transferred if sufficient notice is given (see cancellation section)
• Deposit amounts may vary depending on the service booked

3. CANCELLATIONS & RESCHEDULING

We require a minimum of 24 hours’ notice for any cancellations or changes to your appointment.

• More than 24 hours’ notice: deposit can be transferred to a new booking
• Less than 24 hours’ notice: deposit will be forfeited
• Same-day cancellations: full deposit will be forfeited

This allows us to offer the appointment time to another client.

4. NO-SHOWS

Failure to attend your appointment without notice will result in:

• Loss of deposit
• Future bookings requiring full prepayment

Repeated no-shows may result in refusal of future bookings.

5. LATE ARRIVALS

We understand that delays can happen. However:

• Arriving late may result in a shortened service
• If you are more than 10–15 minutes late, we may need to reschedule your appointment
• In some cases, this may be treated as a late cancellation

We recommend arriving on time to receive your full service.

6. SERVICE ADJUSTMENTS

If you are unsure about your booking, we encourage you to contact us prior to your appointment.

Changes to services on the day may:
• Affect timing
• Require rescheduling
• Incur additional costs

7. SATISFACTION POLICY

We are committed to delivering high-quality results.

If you have any concerns with your service, please contact us within 7 days of your appointment. We will assess the situation and, where appropriate, offer a correction.

Please note:
• We do not offer refunds for change of mind
• Corrections are provided at our discretion

8. CHILDREN & GUESTS

For safety and comfort:

• Children receiving a service must be supervised
• Additional guests are limited unless attending an appointment

9. HEALTH & HAIR CONDITION

Please inform us prior to your appointment if:

• You have allergies or sensitivities
• Your hair has been previously chemically treated

This ensures we can safely and effectively perform your service.

10. PAYMENT

We accept various payment methods, including Afterpay (available in-salon).

Full payment is required at the completion of your service unless otherwise agreed.

11. CONTACT

Mac + Lulu
Shop 1/196 Newmarket Rd, Wilston QLD 4051
Phone: 07 3099 0888
Email: info@macandlulu.com.au

At Mac + Lulu, our goal is to provide every client with a premium, seamless experience. We appreciate your understanding and cooperation in helping us maintain this standard.