Welcome to Mac + Lulu. These Terms of Service outline the conditions under which our website, services, and salon experience are provided. By accessing our website or booking an appointment, you agree to the following terms.

1. GENERAL INFORMATION

Mac + Lulu is a premium hair and beauty salon based in Brisbane, Australia.

These terms are designed to ensure clarity, consistency, and a high standard of service for all clients.

2. APPOINTMENTS

All appointments are subject to availability and may require confirmation.

We kindly ask that you arrive on time for your appointment to ensure you receive your full service. Late arrivals may result in a shortened service or rescheduling.

Bookings may require a deposit, as outlined in our Booking & Cancellation Policy.

3. PRICING

All pricing listed on our website is a guide only.

Final pricing may vary depending on:
• Hair length and thickness
• Previous colour history
• Service complexity
• Additional treatments or time required

A personalised quote can be provided during consultation or prior to your service.

4. CANCELLATIONS & RESCHEDULING

We ask that any changes to appointments be made with as much notice as possible.

For full details regarding deposits, cancellations, and no-shows, please refer to our Booking & Cancellation Policy.

5. SERVICE ADJUSTMENTS

At Mac + Lulu, we prioritise the health and integrity of your hair.

We reserve the right to adjust, modify, or decline services where necessary to ensure the best possible outcome and to protect your hair condition.

6. SALON EXPERIENCE

We are committed to providing a professional, respectful, and welcoming environment for all clients.

We kindly ask that all clients:
• Treat staff and other guests with respect
• Follow salon guidelines and safety practices

We reserve the right to refuse service where behaviour is inappropriate or disruptive.

7. WEBSITE CONTENT

All content on this website, including text, images, branding, and design elements, is the property of Mac + Lulu unless otherwise stated.

This content may not be copied, reproduced, or used without prior written permission.

8. LIABILITY

While we take every care in delivering high-quality services, results may vary depending on individual hair type, history, and condition.

Mac + Lulu is not liable for outcomes where:
• Previous hair history was not disclosed
• Aftercare advice is not followed
• External factors affect the result

9. CHANGES TO TERMS

We may update these Terms of Service from time to time.

Any changes will be published on this page.

10. CONTACT

Mac + Lulu
Shop 1/196 Newmarket Rd, Wilston QLD 4051
Phone: 07 3099 0888
Email: info@macandlulu.com.au

At Mac + Lulu, our goal is to provide a premium, consistent, and transparent experience for every client.